Privacy Policy

1) Quick summary

• We collect the info you give us (e.g., name, email, DOB), technical/device data, and gameplay/payment details.

• We use it to run your account, process payments, personalise offers, meet legal obligations (e.g., KYC/AML), and keep the platform safe.

• You can access/correct your data, request deletion (subject to legal requirements), and opt out of marketing at any time.

• We use security controls like encryption in transit, strict access controls, and fraud monitoring. No method is 100% secure, but we work hard to protect your data.

2) What we collect

Identity & contact: name, date of birth, address, email, phone.
Verification (KYC): copies of ID (e.g., driver licence/passport), proof of address, payment-method ownership docs (where required).
Account & activity: username, hashed password, preferences, communication history with support.
Gameplay: bets, wins/losses, bonus use, session time, responsible-gambling settings.
Payments: deposit/withdrawal amounts, method used, status. Card processing is handled by trusted third-party providers; we do not store full card numbers on our servers.
Device/technical: IP address, device type, browser, OS, language, time zone, approximate location derived from IP, cookies/SDK identifiers, log data, crash reports.
Marketing & attribution: campaign/source, referral codes, interactions with emails/push (open, click).

Sources:

• Provided by you during sign-up or support.

• Collected automatically via our site/apps.

• From service providers (payments, KYC, fraud-prevention, analytics) and, where lawful, public databases or sanctions lists.

3) How we use your information

• Provide services: create/manage your account, enable gameplay, process payments and withdrawals.

• Responsible gambling: enable deposit/loss limits, time-outs, self-exclusion, session reminders.

• Verification & compliance: age/identity checks; meet anti-money laundering/counter-terrorism financing obligations and sanctions screening.

• Personalisation & marketing: tailor bonuses and content; send service messages (e.g., account notices) and, with your consent or as permitted, promotional emails/push.

• Security & fraud prevention: detect and prevent unauthorised access, exploits, collusion or abuse.

• Analytics & improvements: measure performance, fix bugs, improve UX, and develop new features.

• Legal & risk: handle disputes, enforce terms, comply with requests from regulators or law enforcement where required.

4) Cookies and similar tech

We use cookies, SDKs and similar tools for:

• Essential operations (login, session continuity),

• Performance/analytics (understand usage, fix issues),

• Personalisation/marketing (remember preferences, measure campaigns).

You can manage cookies in your browser settings and, where available, in our on-site preferences. Blocking some cookies may impact functionality.

5) Sharing your information

We share personal information only as needed and with safeguards in place:

• Processors: cloud hosting, security, analytics, customer support, email/push delivery.

• Payments & KYC: banks, card processors, e-wallets, crypto payment partners, identity-verification and fraud-prevention providers.

• Regulators & law enforcement: where required by law or to protect users and our services.

• Corporate transactions: with a buyer/affiliate during a merger, acquisition or restructuring (subject to this Policy).
  We do not sell personal information.

6) International transfers

Your data may be processed in countries outside Australia by us or our service providers. We use contractual and organisational safeguards designed to protect your information when it is transferred internationally.

7) Retention

We keep personal information only as long as necessary for the purposes above, including:

• Account and gameplay records while your account is active.

• Transaction/KYC records for periods required by applicable laws (e.g., record-keeping obligations that can extend for multiple years).

• Shorter retention for logs/analytics where feasible.
  When no longer required, information is deleted or de-identified.

8) Security

We apply layered controls such as TLS encryption in transit, network segregation, access controls, monitoring, and regular reviews. You can help by using a strong, unique password and enabling any available 2-factor options. No system is impenetrable, but we continually improve our defences.

9) Your choices and rights (AU)

• Access & correction: request a copy of your personal information and ask us to correct inaccuracies.

• Deletion: request deletion where we no longer need the data (we may retain certain records to meet legal/regulatory duties).

• Marketing opt-out: unsubscribe via the email footer or adjust preferences in your account; service/transactional emails will still be sent.

• Cookie controls: manage cookies in your browser or our on-site tool (where available).

To exercise rights, contact us (see “Contact us”). We may need to verify your identity before actioning a request.

10) Children

Our services are for adults 18+. We do not knowingly collect personal information from minors. If you believe a minor has provided information, contact us so we can take appropriate action.

11) Automated decisions & profiling

We use automated systems for fraud/risk checks and to tailor content/bonuses. If an automated decision has a significant effect (e.g., account restrictions), you can contact us to request a review by a human.

12) Third-party links

Our site may link to third-party websites or apps. Their privacy practices are outside our control—review their policies before providing information.

13) Changes to this Policy

We may update this Policy from time to time. Material changes will be posted on this page and, where appropriate, notified by email or in-account message. Continued use after the effective date means you accept the updated Policy.

14) Contact us & complaints (AU)

• Privacy queries/requests: [email protected]

• Support (24/7): via live chat or the Help Centre on site

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Visit the OAIC website for current contact options and guidance on making a privacy complaint.