🎯 Our commitment

At HeroSpin, we want gambling to stay fun and safe. We build in tools that help you stay in control and we signpost independent, confidential support. HeroSpin is an entertainment service, not a way to make money.

✅ Is gambling becoming risky?

If any of these resonate, it may be time to pause and use the tools below:

• Spending more than you can afford or chasing losses

• Gambling is affecting work, study, sleep, or relationships

• Hiding play from family or friends

• Borrowing money to keep playing

• Feeling stressed, guilty, or unable to stop

🛠 Tools you can use right now

Use one or combine several for stronger protection. You can adjust most settings in your account area at any time.

• Deposit limits
  Set daily, weekly, or monthly caps. We also support cool-down periods before increases take effect.

• Loss and wager limits
  Cap how much you can lose or stake over a period.

• Session reminders
  Get on-screen prompts about how long you have been playing and your current results.

• Time-outs (short breaks)
  Take a 24-hour, 7-day, or 30-day pause. You cannot play or claim bonuses during a time-out.

• Self-exclusion
  Block access to your HeroSpin account for a chosen period or permanently. We will close access and stop marketing to you during exclusion.

• Reality checks and game history
  Track play time, net results, and recent transactions to make informed choices.

• Device-level blocks
  Consider enabling app/website blockers on your phone or computer to reduce triggers.

Need help setting any tool up? Contact support 24/7 and we’ll walk you through it.

🛡 AU self-exclusion beyond HeroSpin

If you place bets with licensed Australian online and phone wagering providers, you can add an extra layer of protection with BetStop – the National Self-Exclusion Register™. It is free and blocks you from all licensed providers nationally for a period you choose.

Note: BetStop applies to licensed online and phone wagering in Australia. It does not cover every form of gambling. Check the official pages for scope and how to register.

📞 Get help now (confidential and 24/7)

• National Gambling Helpline: 1800 858 858 and Gambling Help Online live chat. Free, confidential, nationwide support.

• Lifeline: 13 11 14 for crisis support and suicide prevention. If life is in danger, call 000. Lifeline+1

• Beyond Blue: 1300 22 4636 for anxiety, depression and mental-health support. beyondblue.org.au

• Suicide Call Back Service: 1300 659 467 for 24/7 phone, online chat and video counselling. suicidecallbackservice.org.au+1

You can also find state services and resources via your local health department or GambleAware. gambleaware.nsw.gov.au+1

💡 Practical tips that help

• Set a budget before you play and stick to it

• Decide time limits and use reminders

• Avoid playing when stressed, tired, or under the influence

• Do not chase losses and celebrate walking away

• Keep entertainment separate from essential finances

• Talk to someone you trust about your plan

👨‍👩‍👧 For family and friends

If you are concerned about someone’s gambling, support is available for you too through the National Gambling Helpline and Gambling Help Online. They can advise on signs, boundaries, and next steps.

🔐 Your privacy

If you contact our support about responsible gambling or activate any safety tool, we handle your information in line with our Privacy Policy and only use it to provide and improve protective measures.