Terms and Condition

1) Acceptance of these Terms

By visiting the site, opening an account, depositing, wagering, or claiming any promotion, you acknowledge that you have read and agree to these Terms of Use (“Terms”). If you do not accept them, please discontinue use of the Services immediately. These Terms operate in tandem with our Privacy Policy, Bonus Terms, Game Rules, and Responsible Gambling information. If any rule conflicts, the specific promotion/game rules prevail for that promotion/game.

2) Eligibility and Local Law

  • You must be 18+ (or the legal gambling age in your state/territory, if higher).

  • You are responsible for ensuring gambling is lawful in your location and that you are not prohibited from using our Services.

  • We may request proof of age/identity at sign-up, before withdrawals, and whenever reasonably required.

3) Registration, Account Use and Security

  • Provide accurate, complete and current details during registration and keep them updated.

  • One account per individual. Duplicate, shared or proxy accounts may be suspended or closed and any bonuses/winnings cancelled.

  • Keep credentials confidential. You remain responsible for all activity conducted via your account.

  • Suspect unauthorised access? Contact support promptly so we can help secure your account.

4) KYC, AML/CTF and Sanctions Compliance

  • We perform Know Your Customer (KYC) checks and ongoing monitoring to meet Anti-Money Laundering/Counter-Terrorism Financing obligations.

  • You may be asked to submit government ID, proof of address, and payment-method ownership evidence.

  • We may delay, limit or refuse transactions, freeze balances, or close accounts to comply with law or mitigate risk.

5) Payments: Deposits, Withdrawals and Currency

  • Supported payment methods and currencies are displayed in the cashier. AUD may be used where available.

  • Processing times vary by method, verification status and security checks.

  • We may apply minimum/maximum transaction limits, reasonable fees, and checks to ensure bonus conditions are satisfied prior to withdrawal.

  • Chargebacks or payment disputes can lead to account suspension and investigation.

6) Bonuses, Free Spins and Promotions

  • All offers are governed by Bonus Terms (e.g., wagering, expiry, game contribution, max bet, max cash-out).

  • Illustrative contribution rates (subject to offer page):

    • Slots/instant games: up to 100%

    • Table games: typically 10–20%

    • Live casino: typically 10–15%

    • Some games: 0% (excluded)

  • Examples of bonus abuse include but are not limited to: multiple accounts/IP/device farming, hedge/low-risk betting, collusion, or deliberately triggering features to circumvent wagering.

  • We may remove bonuses and associated winnings, adjust balances, or close accounts where abuse is identified.

7) Games, RNG Integrity and Malfunctions

  • Games follow their published rules and, where applicable, use certified Random Number Generators (RNGs).

  • Malfunction voids all pays and plays associated with that malfunction.

  • If a pricing/settlement error occurs, we may correct the result and adjust balances accordingly.

8) Fair Play and Prohibited Conduct

You must not:

  • Use bots, scripts, VPN/TOR to evade controls, exploits, or third-party software that alters gameplay.

  • Engage in collusion, chip-dumping, arbitrage across accounts, or any attempt to gain an unfair advantage.

  • Commit or attempt fraud, identity theft, money laundering, or payment method misuse.

  • Harass other users or staff, post unlawful content, or interfere with site operations.

9) Device, Location and Technical Requirements

  • You are responsible for having a compatible device, browser and stable internet.

  • We may use IP, device and geolocation checks to comply with legal obligations and prevent abuse. Access via prohibited locations or anonymising tools may be restricted.

10) Responsible Gambling (AU)

  • Use available tools (deposit/loss/session limits). You can request time-outs or self-exclusion via support.

  • We encourage breaks and mindful play. If gambling is impacting you, seek help using Australian support resources or contact our team for guidance.

11) Service Availability and Maintenance

  • We aim for continuity but may conduct maintenance, updates and security checks, or experience outages beyond our control (ISP, network, third-party issues).

  • We are not liable for losses caused by events reasonably outside our control, but we will act to restore service promptly.

12) Inactive and Dormant Accounts

  • Accounts without login/wagering for an extended period may be deemed inactive/dormant per our policy.

  • Where permitted, a reasonable maintenance fee may apply. We will provide notice before charging or closing due to dormancy.

13) Intellectual Property

All logos, trademarks, software, artwork, text and other materials on the site are owned by us or our licensors. You receive a personal, revocable, non-exclusive, non-transferable licence to use the Services for entertainment only.

14) Privacy and Cookies

  • We handle personal data as outlined in our Privacy Policy, including details on collection, use, retention and your rights.

  • We use cookies and similar technologies to operate the site, remember preferences, and measure performance. Cookie settings can be adjusted in your browser/account (where available).

15) Complaints and Dispute Resolution

  • Contact support first with any complaint. Provide relevant dates, screenshots and transaction IDs.

  • We aim to resolve issues promptly and fairly. Where available, we may offer escalation to an independent dispute resolution process.

  • Nothing in this section prevents you from exercising any rights available under applicable law.

16) Suspension, Restrictions and Termination

  • We may suspend, restrict or close accounts (with or without notice) where we suspect breach of these Terms, unlawful activity, risk to the integrity of the Services, or for compliance reasons.

  • You may request account closure at any time through support, subject to settlement of open bets, fees, and verification requirements.

17) Liability and Indemnity

  • To the maximum extent permitted by law, we exclude implied warranties and limit our liability for losses arising from use of the Services.

  • We do not guarantee uninterrupted, error-free operation or that the Services will meet your specific expectations.

  • You agree to indemnify us for losses, claims, and costs arising from your breach of these Terms or misuse of the Services.

18) Changes to These Terms

  • We may amend these Terms periodically. Material changes will be published on the site and, where appropriate, notified by email or in-account message.

  • Continued use following the effective date of changes constitutes acceptance of the updated Terms.

19) Assignment and Transfer

We may assign or transfer our rights/obligations under these Terms to another organisation as part of a corporate transaction or restructuring. Your rights will not be adversely affected without notice.

20) Severability, Waiver and Entire Agreement

  • If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

  • Our failure to enforce a provision is not a waiver of our rights.

  • These Terms, together with incorporated policies, form the entire agreement between you and HeroSpin regarding the Services.

21) Governing Law (AU) and Venue

These Terms will be interpreted in line with applicable Australian law together with any governing-law clause stated on our site. Where a court venue is required, the competent courts specified by that clause will apply.

22) Contact

  • Support: 24/7 via live chat or email through the onsite Help Centre.

  • For security, we can only discuss account matters once ownership is verified.

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